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Frequently Asked Questions:

Who should I contact if I have concerns about a product's safety?

Contact with the vendor, manufacturer or a doctor.

 

What should I do if I have technical questions about a product?

You can contact with the vendor or manufacturer for additional information.

 

How soon can I get my order?

Since we import products from USA, Canada, UK or China so it take 3 to 4 weeks. We do our best to make import process fast and smooth and try to deliver ASAP all across Pakistan.

 

My product can be delay?

Our estimated delivery time is 3 to 4 weeks but there could be reason which make delivery further late e.g. 

  • Bad weather in USA or Pakistan
  • Flight delays
  • National holidays in USA
  • Customs clearance procedures in Pakistan
  • Natural Calamities
  • Few unforeseen circumstances

 

Why cash on delivery (COD) option is not there in the payment methods?

Since we import products from USA, Canada or UK so we believe our buyers are very seriously and quality conscious people. We spent so much effort and time to bring the products from Western countries to Pakistan and there is no way to cancel or return the products. To make sure end user is serious we just take 30% advance and rest once you get your product at your door step.

 

In what case I will get refund/return?

If you get wrong or damaged product we will compensate you with the refund or can re order same product for you.

 

Do you take orders over phone or WhatsApp?

Yes this is possible. We will recommend you to share your query or product detail (name, picture etc.) using our WhatsApp number because on WhatsApp sales person get time to find products as per your requirement.

 

Does this product come with a warranty?

To check this product warranty just visit the product amazon page.