alex mercer Shopping Online In Pakistan

Can this product be returned if I am not satisfied?

You return product in case one of the following condition meet

• You have received wrong product.
• Product is not working
• Product you have received is broken

Do you take orders over phone or WhatsApp?

Yes this is possible. We will recommend you to share your query or product detail (name, picture etc.) using our WhatsApp number because on WhatsApp sales person get time to find products as per your requirement.

In what case I will get refund/return?

If you get wrong or damaged product we will compensate you with the refund or can re order same product for you.

How can I delete my account?

You don’t need to delete your account with us because we not sure anything about you with anyone or any agency.

How much advance to confirm my order?

You just need to pay 30% advance to confirm your order, rest we will charge when we deliver to you at your door step.

Why cash on delivery (COD) option is not there in the payment methods?

Since we import products from USA, Canada or UK so we believe our buyers are very seriously and quality conscious people. We spent so much effort and time to bring the products from Western countries to Pakistan and there is no way to cancel or return the products. To make sure end user is serious we just take 30% advance and rest once you get your product at your door step.

Can I insure my product?

I am sorry right now we are not offering any insurance policy.

Who should I contact if I have concerns about a product's safety?

Contact with the vendor, manufacturer or a doctor.