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Frequently Asked Questions:

Why cash on delivery (COD) option is not there in the payment methods?

Since we import products from USA, Canada or UK so we believe our buyers are very seriously and quality conscious people. We spent so much effort and time to bring the products from Western countries to Pakistan and there is no way to cancel or return the products. To make sure end user is serious we just take 30% advance and rest once you get your product at your door step.

 

How can I identify potential health risks associated with a product?

If you not sure about anything just review warnings and consult professionals.

 

How can I ensure the safety of using a product?

Consult with a professional and follow the instructions provided.

 

How can I delete my account?

You don’t need to delete your account with us because we not sure anything about you with anyone or any agency.

 

What are your delivery charges in Pakistan?

There is no extra charges to deliver in Pakistan. Everything will be included in the product price. Once your order will be confirmed, you will get your product in the same price at your door step.

 

Do you offer returns & exchange?

We have no product exchange policy. Yes! If you get wrong product or if product not working properly, you can return it within 3 days of delivery.

 

My product can be delay?

Our estimated delivery time is 3 to 4 weeks but there could be reason which make delivery further late e.g. 

  • Bad weather in USA or Pakistan
  • Flight delays
  • National holidays in USA
  • Customs clearance procedures in Pakistan
  • Natural Calamities
  • Few unforeseen circumstances

 

Can this product be returned if I am not satisfied?

You return product in case one of the following condition meet

  • You have received wrong product.
  • Product is not working
  • Product you have received is broken