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Lean transformation mean different things to different companies, consulting firms, and even "thought leaders." Some view lean as a toolkit to eliminate waste to be implemented mechanically as one would install software on a computer. The authors of this book view it as a process of engaging people throughout the organization in a new way of managing to deliver exceptional customer value. Those who have been in the trenches often feel like it is the front lines of a civil war between different factions with different points of view. The best way to experience this social and political process, short of living it, is through a good business novel.
In this book, Franz and Liker immerse you in a world where you can begin to learn the basics by walking with the people at Amalgamated and Shiloh as they grapple with the challenges, trials, and tribulations surrounding lean as well as business transformation in general. This in-depth case study was built on a collective sixty years of up close, in depth experiences from both Franz and Liker as they ve worked with companies around the globe in their transformation efforts. As you will learn in Trenches, this is a full-contact sport. You ll probably see some aspects of yourself and your company in these pages.
The companies live through distinct phases of lean transformation, not unlike what many companies experience. There is a honeymoon period with an experienced lean coach who guides Amalgamated through a deep transformation of one area of their plant with stunning results. Those involved in the transformation learn to see the transformation as systemic focused on improved processes and development of people. They grow and blossom. Then just as they are preparing to spread this profound knowledge they are merged with Shiloh and their mechanistic-oriented lean black belts take over virtually destroying what Amalgamated started. As the company performance plummets new leadership emerges and a new, deeper approach to developing people is introduced--Toyota kata. Leaders learn practice routines to develop a true kaizen mindset.
Regardless of where you are in your own journey, this book is written to give you support where and when you need it and to offer a glimpse into an organization as it struggles, falls, gets up again and keeps on trying. It does this because, as we always say, that s how you learn on your journey.
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