product description:
Everything you need to know to transform your customer service experience and delight a new generation of customers. In this groundbreaking volume, America s top customer service authority explains how your customers have changed-and how the customer service and customer experience you provide needs to change as well.
This is true whether your customers are members of the enormous, unprecedented Millennial generation, the Baby Boomers, or otherwise.
Technology and demographics have changed dramatically over the last decade, but customer service has not kept up. The days of scripted service, employee uniforms, long lines and longer wait times are over. Your customers today don t want that, and they ll vote with their feet (or reviews) if you try to serve them more of the same.
Millennials in particular (customers born 1980-2000) are over 80 million strong in the U.S. alone, and they re unlike any customers you ve ever had before. Millennials demand nearly-instantaneous and completely intuitive customer support. They reject hackneyed ideas of what "luxury" should mean. They actively search for brands and companies that can bring them authentic experiences that match their values.
The power of getting this right--and the hazards of getting this wrong--are immense. Since millennials share nearly all of their experiences via social media, the way you meet their expectations decides whether they ll choose to "Yelp your business a new one" or become true, digitally-empowered "brand ambassadors" for your business.
Just as important, what millennials want from you today represents what more and more customers, from every generation, will be asking for as well in the very near future. This means that regardless of the age of your target consumer, the information inside
Your Customer Is The Star is of utmost importance to you and to the sustained success of your business.
Principles and subjects covered inside:
* The rise of the millennial generation as customers, their power and different expectations
* The up-trending of the millennial generation s expectations: How the expectations of millennials today are quickly spreading to the boomers and other generations
* The (unauthorized) Jetsons approach to customer service: How to decide which service tasks to assign to people, to automation, and even to robots
* The importance of authenticity: doing away with scripts, reconsidering name badges and uniforms, building something genuine for your customer to embrace
* Building a movie with your customer as the star
* Turning your business into a stage for customer relationships
* The importance of values and transparency
* The importance of ultra-speed in today s marketplace and with today s customers
* The "90% solution" to the customer loyalty challenge
• Before ordering any product, please make sure the product technically fulfills your need and contains no illegal ingredients (e.g., wine, alcohol, pig, pork, animal-based gelatin, etc.) or contents.
• For technical support or manufacturer's warranty of the products found on shoppingbag.pk, you can contact directly with the original manufacturer or visit their website.
• We are your importer of goods from the USA, UK, China, Russia, etc., and will not provide any technical support, product warranty, or quality check.
• Our enlarged and enhanced product pictures may differ slightly from the original products. Also, read product reviews and ratings before buying.
• Since dollar rate keep fluctuating so prices are not confirmed on our website
• We take
30% advance of the total value and remaining payment done at the time of delivery.
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Customer Common Questions & Answers:
Question: You have imported quality products. What is the price of Your Customer Is The Star: How To M… in Pakistan?
Answer: The pricing of our products is determined by their weight and size. Additionally, fluctuations in the dollar exchange rate in Pakistan may result in changes to our prices. To obtain the most accurate and up-to-date pricing, please check our website or contact our sales representative before placing your order.
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Answer:
On all product pages you get two buttons to place your order
If you just want to quickly place your order just click on Order Now button and provide basic contact us detail and done otherwise you also have add to cart option so can place your order at your ease.
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Answer: No, we don't have physical store but you can place your from our office or from online.
Question: Do you ship orders all cross the Pakistan?
Answer: Yes, we ship in almost all the cities of Pakistan using famous courier & logistic services of Pakistan.
Question: How soon can I get my order?
Answer:Since we import products from USA, Canada, UK or China so it take 3 to 4 weeks. We do our best to make import process fast and smooth and try to deliver ASAP all across Pakistan.
Question: Can I place my order from outside of Pakistan?
Answer: Yes! you can do until or unless you can deposit 30% advance using one of our payment methods you can place order from anywhere of world.
Question: How I will check 100% authenticity of my product?
Answer: We always try to buy products using Amazon USA from the brands or official resellers. In case of any confusion we can share amazon or eBay order ID with you so you can check with them directly.
Question: How to verify product quality?
Answer: Since we buy your products from Amazon USA so you can read product reviews before to orders us. For your convenience, you can find the product review link on all the product pages.
Question: Do you offer returns & exchange?
Answer: We have no product exchange policy. Yes! If you get wrong product or if product not working properly, you can return it within 3 days of delivery.
Question: What is your refund policy?
Answer: In case your refund approve we try to make sure it within 7 days.
Question: What if I get wrong product?
Answer: If the product you get will be different from the one you order then we will make its 100% refund.
Question: Technical detail available on shoppingbag.pk is replacement of professional advice?
Answer: No, it's for reference only. Consult with right more technical person before to use.
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