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Frequently Asked Questions:

How can I ensure the accuracy and authenticity of product?

Always read reviews, comments, warnings, and directions available on product detail page of Amazon.

 

In what case I will get refund/return?

If you get wrong or damaged product we will compensate you with the refund or can re order same product for you.

 

What if I have technical questions?

We are not technical people, we just import products and share with you. In case of technical question either you can directly ask from vendor or we can post your question at your behalf. If we get any response we will share with your right away.

 

Can I insure my product?

I am sorry right now we are not offering any insurance policy.

 

Why cash on delivery (COD) option is not there in the payment methods?

Since we import products from USA, Canada or UK so we believe our buyers are very seriously and quality conscious people. We spent so much effort and time to bring the products from Western countries to Pakistan and there is no way to cancel or return the products. To make sure end user is serious we just take 30% advance and rest once you get your product at your door step.

 

Why is it important to read product information carefully?

We are not technical people so before to order anything just make sure it is fulfilling your purpose. What manufacturers or vendor providing we have no idea.

 

Do you take orders over phone or WhatsApp?

Yes this is possible. We will recommend you to share your query or product detail (name, picture etc.) using our WhatsApp number because on WhatsApp sales person get time to find products as per your requirement.

 

Do you offer returns & exchange?

We have no product exchange policy. Yes! If you get wrong product or if product not working properly, you can return it within 3 days of delivery.