Frequently Asked Questions:

How do I clean/maintain this product?

To get any kind of technical detail about product installation, maintenance or operation you need to contact with the manufacturer of product. We are not technical person so can’t provide any kind of assistance.

 

My product can be delay?

Our estimated delivery time is 3 to 4 weeks but there could be reason which make delivery further late e.g. 

  • Bad weather in USA or Pakistan
  • Flight delays
  • National holidays in USA
  • Customs clearance procedures in Pakistan
  • Natural Calamities
  • Few unforeseen circumstances

 

In what case I will get refund/return?

If you get wrong or damaged product we will compensate you with the refund or can re order same product for you.

 

Why cash on delivery (COD) option is not there in the payment methods?

Since we import products from USA, Canada or UK so we believe our buyers are very seriously and quality conscious people. We spent so much effort and time to bring the products from Western countries to Pakistan and there is no way to cancel or return the products. To make sure end user is serious we just take 30% advance and rest once you get your product at your door step.

 

Can this product be returned if I am not satisfied?

You return product in case one of the following condition meet

  • You have received wrong product.
  • Product is not working
  • Product you have received is broken

 

How much advance to confirm my order?

You just need to pay 30% advance to confirm your order, rest we will charge when we deliver to you at your door step.

 

Can I insure my product?

I am sorry right now we are not offering any insurance policy.

 

Can I use information on this website for self-treatment?

No, always consult a doctor or physician for health concerns.