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Frequently Asked Questions:

What should I do if I have technical questions about a product?

You can contact with the vendor or manufacturer for additional information.

 

In what case I will get refund/return?

If you get wrong or damaged product we will compensate you with the refund or can re order same product for you.

 

How I will check the top reviews of serenity hemp company from the United States?

Just click at the “Top reviews from USA” under the product title or just click the following icon.

 

This will take you to the amazon product page where you can read the product reviews and other detail as well.

 

What if I get wrong product?

If the product you get will be different from the one you order then we will make its 100% refund.

 

What is your refund policy?

In case your refund approve we try to make sure it within 7 days.

 

Who should I contact if I have concerns about a product's safety?

Contact with the vendor, manufacturer or a doctor.

 

Do you offer returns & exchange?

We have no product exchange policy. Yes! If you get wrong product or if product not working properly, you can return it within 3 days of delivery.

 

How can I delete my account?

You don’t need to delete your account with us because we not sure anything about you with anyone or any agency.